The quality of RG's support in 2017

The quality of RG's support in 2017

Published on : 03/01/2018
When you choose a software solution, you tend to think in terms of features and benefits, but not necessarily in terms of maintenance. And yet, whether it will be for a simple question about the features or to mention a failure, you will have to get in touch with the helpdesk team at some point.

That's why it is essenial for us to offer you plenty of communication means that are adapted to your needs, and most of all an irreproachable support service.

Choosing RG System means to opt for a top quality service, as emphasized by the 2017 figures below:
  • over 1,700 chats managed by our team;
  • an everage answering time of 6 seconds;
  • 1255 closed tickets;
  • listening to your needs via our participative roadmap, which now counts 72 ideas for more than 1398 votes;
  • responsiveness estimated at 4.9/5;
  • a level of technical knowledge assessed at 4.8/5;
  • a friendliness estimated at 4.86/5;
  • and an overall satisfaction rating of 4.8/5.

Congratulations to the whole Support Team!

Learn more about RG System's support.

History

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