Over the past few weeks, we've been paying a close attention to the spread of the ongoing COVID-19 pandemic.
The latest sanitary measures taken by the French government have led us to adjust our work processes.
We have implemented every necessary actions to ensure the continuity of our services and answer your needs the best we can.
All of our team members are working from home now to protect themselves and our customers, and we remain available on every regular communication channels:
- Helpdesk Europe: +33 411 803 715
- Helpdesk North America: +1 (888) 539-4209
- Office: +33 411 934 200
- Message via our website
- Chat via your Dashboard
Take care of you and your family!
Choose a comprehensive and proactive IT monitoring solution
RG System embeds every single Remote Monitoring & Management features you need on a unified interface! Alerting, ticketing, remote control, software inventory, automation etc. You hold all the cards to monitor and manage efficiently your customers IT infrastructures!
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Start free trial
Be proactive and communicate about your performance
RG System SaaS interface offers a 360° overview of the monitored devices health status. Proceed to software and hardware inventory becomes a piece of cake! You are able to remotely take action if an incident is detected thanks to 24/7 email and/or SMS alerts. These alerts are then turn into tickets so that your team can follow up easily on the problem resolution. And because you need to share your good work with your customers and the executive, custom activity reports are sent automatically to chosen recipients.
Turn remote control into a key asset of your maintenance offer
When an incident is detected, you don't have much time to take action and avoid the outage. With RG System, your maintenance action is quick and efficient thanks to remote control tools available directly from the web interface. Our proprietary feature Native Remote Control or LogMeIn Pro, you choose the tool that suits you best!
Automate incidents resolution and focus on high added value actions
Based on our proprietary ReactEngine™ developed by the RG team, the automation feature enables you to setup curative actions when an incident is detected and doing so resolve it automatically. In the meantime, you can focus on other projects, take care of your customers, or have a coffee.
Better safe than sorry
RG System's multitenant treeview allows you to deploy in one click Microsoft Windows and third party apps updates on every devices monitored. You are more efficient at securing your customers' IT infrastructures, which has never been more important in the troubled time we are in where ransomwares and cryptolockers are a daily concern. It is as simple as that!
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Our team answers your questions