RG Supervision embeds a ticketing solution that automatically turn alerts raised by your Dashboard into tickets.You benefit from a turnkey ticket management tool to help you follow the status of the alerts and deal with them. Therefore you have a clear vision of important tickets you need to deal with.
You can also improve your activity reports with the list of tickets processed in order to communicate your efficiency towards your customers and colleagues.
Our API also enables you to plug your own ticketing tool. We are already plugged with Autotask and more are to come in our participative roadmap.